We receive lots of reviews via Google and Facebook so please take a look at what our customers say about us below.
Five Star, top of the range service; from showroom to survey to installation. Proper old fashioned, reliable service. Excellent showroom with good selection of products to choose from, Tim takes the time to discuss the options and give advice. Ian and Chris were our installers; good team of grafters who got on with the job and overcame a few difficulties to install our new fire. Cannot recommend The Fireplace enough.
Just had my fire and surround fitted today and absolutely delighted with it. Excellent service from the start (Tim knows his business inside out and gives helpful advice and recommendations) to finish (James and Cammy the fitters did an excellent job of removing the old fire and surround and installing the new one). Would highly recommend to anyone looking for a fire and surround, fantastic work gents, keep it up.
We recently visited a few local places to see gas fires and surrounds, however none of them seemed genuinely interested in providing information. This wasn’t the case when visiting Tim at his premises. He clearly knows his products, is very helpful and is straight talking. Steve and his son (also Steve), installed the fire and both were very efficient, friendly and tidy. Genuine customer service is getting harder to come by these days, however we certainly received it from Tim, Steve and Steve and we wouldn’t hesitate to recommend their services.
The Fireplace has lots of choices Fireplaces. We didn’t need a new fire and we weren’t pressurised into buying one Excellent fitters (James and Cammy )Really pleased with the installation , no mess cleaned up after themselves didn’t have to lift a finger to clean up after they left . Would recommend this company to anyone. Tim the owner is a very easy man to talk with when looking for a new fire thoroughly recommend this company
Very very happy with our Limestone custom built fireplace stunning Great service from Tim at The Fireplace Dundee we travelled from Aberdeen to get this fireplace the service first class fitting by James and Cammy We are so pleased and would highly recommend Thank you to all nothing too much for them, Kathleen & Ian
We visited the store a few times to finalise our new open fire, Tim talked us through our options, came to measure up and we got a call to install shortly afterwards. Excellent customer service, everything went to plan as Tim had indicated. I would recommend The Fireplace for excellent customer care, range of fireplaces, traditional and contemporary and excellent workmanship.
Fireplace fitted our new fireplace perfect job done second to none can’t thank Tim enough for all the advice he gave us also the fitters clean up behind themselves highly recommended them really good company would not hesitate to call them very happy customer
Recently the Fireplace installed a gas fire and surround for me. I am in the process of a house renovation, and was very pleased that Tim took the time to talk with me about the style of fireplace that would best suit my house, and also reassured me as to my decision – communication was excellent throughout. The installation carried out by James and Cammy was professional and neatly done. They arrived on time, and worked hard to overcome any challenges the house threw up at them. They did not finish until the job was completed and gave me clear instructions on how the fire operated. I was very impressed by the whole team and am very happy to recommend them all.